Philosophy and values
Philosophy
Kaktus Hotels, a family-run accommodation chain, stands out for its commitment to customer satisfaction and for offering welcoming, friendly experiences that make their mark in the competitive world of the tourism industry.
Mission
Kaktus Hotels is a family-run accommodation chain that is motivated by a committment to customer satisfaction and by offering friendly, personalied treatment in an effort to make your stay in our establishments uniquely welcoming.
Vision
We want our establishments to be renowned for their hospitality and to stand out in the tourism sector for the experiences we offer our customers on the basis of friendly service and differentiating elements in an increasingly competitive industry.
Values
Hospitality
Our core value is based on always offering our guests premium, first-hand service, this being the pillar on which the rest of our principles are built. Every customer is different, and our team and staff are committed to giving their best in an effort to satisfy their needs.
Friendliness
Our friendly, familiar approach to our customers is what defines us. Our aim is to create a personalised experience for everyone, wherever ther are from.
Teamwork
At our hotels we like to make guests and staff members alike feel at home, a fact that contributes to the well-being of all concerned, and we are rewarded by the fact that many of our guests come back to us again and again.
Environmental responsibility
The importance of minimising our ecological footprint has led us to implement measures and habits aimed at sustainability, such as the installation of LED lighting, the use of natural gas. or the installation of solar panels to make our establishments more sustainable.
Trust
The trust we generate among our team members and customers has helped us become the preferred holiday choice for more and more people.
Service
On the basis of the values mentioned above, our aim is to provide a personalised service in which everyone’s interests come together to create unforgettable experiences.
